For instance, Beekeeper has a read-receipt function so the sender can receive confirmation that their chat has been read. Team chat software designed strictly for business is more secure, has a higher recipient capability, and has features specifically for the workplace. In the office they should only use the dedicated business app for internal messaging. 12) Use Chat Software Designed for BusinessĮmployees these days are tech savvy and use chat apps every day. This is a friendlier approach and often gets a better response than just telling them what you need. Before you use workplace chat to send a message to a colleague you haven’t met, make sure you send an introductory greeting and say who you are before you jump right in to work. Save the deeper conversation for email or in person. Make sure your message is concise but clear. Think of it as the fast food of workplace tech. Like most IM applications, team chat software is designed for brief interactions. Pro Tip: Keep your work chats clear, concise, and all about business. When you need to set up a meeting with someone, always use your calendar to send an invitation and get confirmation. 9) Don’t Set Meetings Over IMĬhats move fast and important information can get lost in the lineup. There’s no way to make up for those in a chat so don’t try to fill that gap with emojis. In person, it’s easy to interpret verbal cues and read body language. And one study says they even make employees look incompetent. But they’re just not appropriate for business group chats. People often read chats while they’re on the move.įor information that needs deeper attention, make sure to send a direct message over an employee app. It’s perfect for items that need attention asap. It’s designed for fast, short information delivery that can pop up on the recipient’s computer or mobile device. 7) Use Direct Messaging for Important Notes They’ll mute your communication if you overuse the send button. Your colleague will be more responsive that way. Consolidate your thoughts and write one note. Excessive chats are a distraction and a productivity squasher. People already spend more than a quarter of their day on email. Even if your message is work related, compile your thoughts into a single, coherent thought in one message. It’s easy to use a company’s instant messaging platform to drop a quick note to a colleague. If you are replying to a business group chat that is relevant to just the sender or another individual, address them privately. And it’s amazing that some people still make this workplace faux pas. It’s been an office pet peeve since the early days of email. 3) NEVER USE ALL CAPS AND EXCESSIVE PUNCTUATION!!!Īhh – the old ‘reply all’. Use proper grammar, don’t abbreviate, and check your spelling. Sloppiness does reflect on your work, even if it’s in a quick message. But that’s not a license to let your grammar slide. There’s something about that chat box that gives the medium a more casual vibe. Ready to get down to business with team chat software? Download our eBook, How to Choose the Best Team Collaboration Software. Send a personal direct message when you take a break, or swap stories over lunch. To keep things moving along and productivity at its peak, don’t go overboard on the casual conversations over chat. Office friendships are important for employee engagement and experience, and chat communication can help create an environment that fosters connections. In business, especially in industries where frontline employees are on the move, the brevity and immediacy of chats allow workers to resolve issues faster and be more productive. Team chat software was designed for quick communication. So, before you hit send, read this unofficial etiquette guide to using workplace chat.īetter yet, print it out and put it up in your office. Team chat software is a business-first platform that empowers employees be more productive and more engaged. While the social aspect of a workplace is important for employee well-being and engagement, it is still a business and work needs to get done. Technology is making it easy to blur the lines of office etiquette these days. “Hey! How are you? OMG you’ll never guess what I did last night!”Īppropriate message for your company’s team chat software? If you answered ‘yes,’ think again.
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